Loyalty FAQ

Lancôme Elite Rewards is an exclusive loyalty program designed to treat women like you with the fabulous rewards you deserve. Membership is complimentary and you earn points every time you shop in store or online, connect with us on your social channels and share Lancôme with your friends. You can easily redeem those points online for the products you love and experiences you’ll never forget. It’s as simple and rewarding as that.

Feel free to reach out to our customer service team should you have any questions. Email us at [email protected] or call us directly 800-526-2663.

See the How to Earn Points page for all the ways you can earn.

Your points add up beautifully and quickly every time you shop, connect and share.

SHOP: Earn 10 points for every $1 spent on all your Lancôme favorites when you shop on Lancôme-usa.com.

CONNECT: Earn 50 points when you connect with us on Facebook, Twitter, Instagram or Foursquare.

SHARE: Earn up to 25 points every time you share with friends on Facebook, Twitter, and Instagram.

See the How to Earn Points page to learn more.

Yes, you can earn points for most web-based activities on your cell phone and mobile devices but you need to disable ‘private browsing’ on your mobile browser. Check your mobile browser settings on your phone to ensure it always accepts cookies.

Yes, your points will expire 12 months from the date they were earned. Additionally, if you remove any profile information you already earned points for, including adding your phone number or gender as well as connecting social networks (Facebook, Twitter, Instagram). Once those disconnections have been made, we will deduct points until you re-connect. Once points have expired, they cannot be re-applied to your account.

Feel free to call us at 1-800-526-2663 or email us at [email protected]. We’re happy to help.

It’s easy. Simply click "Redeem" on the reward detail page, then follow the checkout instructions. We will send you an email as soon as your transaction is complete.

Digital rewards will also be on your Confirmation page and History page. We will mail any physical or experiential rewards to the address you provided.

Your Redeemable Points are the number of points you have available to redeem rewards. This number decreases with each reward you redeem.

To review your current Redeemable points balance, visit the Elite Rewards Homepage.

Once you use your Elite Rewards points to redeem a Lancome product, you will receive a coupon link.

Sorry, you cannot transfer (or sell) points or redeemed rewards to anyone else in the program. Any accounts suspected of this will lead to forfeiture of acquired points and possible suspension or termination of your account.

Unfortunately, your free shipping benefit only applies to orders that contain Lancôme products. To receive free shipping, please add a Lancôme item to your order.

If the email address entered during check out on Lancôme.com matches your Elite Rewards account email, your purchase will be posted automatically.

NOTE: Purchase transactions will be compiled and processed once per day; allow 48-72 hours for points to post.

Unfortunately receipt uploads for in-store purchases are no longer accepted in the Elite Rewards program. Any points you have previously accrued for receipts uploaded will remain in your account.

Sign up for Lancôme Auto-Replenish service and enjoy the convenience of having your favorite Lancôme products delivered to you automatically. As an Elite Rewards member, you have an opportunity to earn points when:

1. An Auto-Replenish order is placed - points are based on desired delivery frequency (ex: 1 month subscription = 150 points).

2. Your Lancôme product is shipped - earn 10 points for each shipment.

We can not award points for previous purchases. You must have been enrolled in the program at the time of purchase to earn points.

Your Elite Rewards profile picture is pulled in directly from Facebook, when you connect your account to Elite Rewards. Unfortunately you can not upload a profile photo separate from your Facebook account at this time.

You get Elite Rewards points every time you read the Elite Rewards Beauty Update newsletter. Plus, it’s the best way to stay up-to-date on new reward opportunities, exclusive events, product launches and more. It’s our direct way of staying connected with you about the wonderful world of Elite Rewards.

If you didn't sign up when you first joined the program, head over to Account Settings, switch the notification tab preference to "On" and be on the lookout for an update soon.

We are sorry to see you miss out on important Elite Rewards news. But if you must, simply click here to access the Settings section of your Account Profile page and uncheck the email box. Or click on “unsubscribe” at the bottom of your email.